You’ve Got Questions? We Have Answers

If you have a question we haven’t covered yet, submit it on the form below. If it gets added to our FAQ, we’ll send you $50. Don’t forget to peruse the list of questions you should ask your processor . And if you’re sizing up the competition , we’ve got a handy list of questions you should pose to them too.

General FAQs

Nothing, just like when you go to the store and the cookie lady offers you a free cookie; she hopes you will love it, and then buy the whole bag. We too know you will love how easy we make it to save money, and we want you to move forward with our paid services. However, if not, the free audit is yours to keep just for giving us a chance.
What we do is very different for a few reasons.

1) The most essential difference is we represent the merchant with one simple goal. To get the merchant’s fees as low as possible! The processor represents themselves, and they have one simple goal, to make as much money on the merchant as possible.

2) Experience, our team that puts together the audits has over 100 years of combined experience. We don’t just look at fees; we take a holistic approach and search for the best solutions on the market to lower costs and make processing easier.

Most sales reps have less than five years of experience and, more times than not, have very little working knowledge of the interchange complexities. As well as little to no IT knowledge. More importantly, they can only sell or offer their own services, i.e., a processor would never recommend a gateway or service that another processor offers. Instead, they would be forced to sell you their product whether it is the best solution or not. Again, putting their interest first.

3) We make sure our clients are never locked into contracts, not with us, or any processor, gateways etc.

Credit card processors do everything they can to lock merchants into contracts.

There are many more differences between us, or competitors and processors. Click here to read more.
If you have not yet received your free audit, you can fax your statements to 1-800-672-0392 or click here. Within 3 – 7 business days, you will be contacted by a client services representative with the results of your audit. If you have already received your audit, then you should have received an email with instructions.
That’s up to you and your processor. weAudit.com will do everything possible to restructure the best deal with your current credit card processor if that’s what you want. However, if your current processor will not agree to comply, you will be given an option of staying with your current processor or having weAudit.com find a new processor that will meet the best pricing and billing practices for your situation. That said, over 85% of processors comply.
weAudit.com is the firm that small businesses to Fortune 500 companies turn to for advice on how to lower their merchant processing fees. We believe and strive for 100% transparency in this industry; therefore, you will find all of our fees and costs are fully disclosed. We are recognized as the industry experts in merchant processing by National Association of Credit Management, Credit Research Foundation, Credit Today, Riemer, Coleman Research, and DeMatteo Monness. And we back up everything with a “love us or don’t pay us guarantee”. In October 2019, weAudit.com was awarded the prestigious Torch Award for “Exceptional Ethics and Service”
No problem. Just let us know you no longer wish to have us as an intercessor for your processing needs. You can take back the reins at any time. It’s up to us to earn your business and trust every month! We have a 99% retention rate not because we lock our clients down but because they love what we do for them.