You’ve Got Questions? We Have Answers

If you have a question we haven’t covered yet, submit it on the form below. If it gets added to our FAQ, we’ll send you $50. Don’t forget to peruse the list of questions you should ask your processor . And if you’re sizing up the competition , we’ve got a handy list of questions you should pose to them too.

General FAQs

There’s no catch! Think of it like when you visit a store and the cookie lady offers you a free cookie—she hopes you’ll enjoy it and buy the whole bag. We believe you’ll love how easy we make it to save money, and we hope you’ll choose to move forward with our paid services. However, if you decide not to, the free audit is yours to keep, simply for giving us a chance.
What we do is fundamentally different for several reasons:

1) Representation: The most essential difference is that we represent the merchant with a singular goal: to get their fees as low as possible! In contrast, processors prioritize their own interests and aim to make as much money on the merchant as possible.

2) Experience: Our team has over 100 years of combined experience. We don’t just analyze fees; we take a holistic approach to find the best solutions on the market, lowering costs and making processing easier. Many sales representatives have less than five years of experience and often lack a deep understanding of interchange complexities or IT knowledge. More importantly, they can only sell their own services. A processor would never recommend a gateway or service that another processor offers. Instead, they are forced to sell you their product whether it is the best solution or not. Again, putting their interests first.

3) No Contracts: We ensure our clients are never locked into contracts with us or any processor or gateway. Credit card processors often try to bind merchants with contracts, but we believe in offering freedom and flexibility.

There are many more differences between us, our competitors, and processors. Click here to read more.
If you have not yet received your free audit, you can fax your statements to 1-800-672-0392 or click here. Within 3 – 7 business days, you will be contacted by a client services representative with the results of your audit. If you have already received your audit, then you should have received an email with instructions for next steps.
That decision is up to you and your processor. weAudit.com will do everything possible to negotiate the best deal with your current credit card processor if that’s your preference. However, if your current processor refuses to comply, you’ll have the option to either stay with them or have weAudit.com find a new processor that offers the best pricing and billing practices for your needs. That said, over 85% of processors do comply.
weAudit.com is the trusted firm that businesses—from small enterprises to Fortune 500 companies—turn to for expert advice on lowering their merchant processing fees. We are committed to 100% transparency, which is why all of our fees and costs are fully disclosed. Recognized as industry experts in merchant processing by the National Association of Credit Management, Credit Research Foundation, Credit Today, Riemer, Coleman Research, and DeMatteo Monness, we back our services with a “love-us-or-don’t-pay-us” guarantee. In October 2019, weAudit.com was honored with the prestigious Torch Award for “Exceptional Ethics and Service.”
No problem! Just let us know if you no longer wish for us to serve as your intermediary for processing needs. You can take control back at any time. It’s our job to earn your business and trust every month. We have a 99% retention rate—not because we lock our clients in, but because they love what we do for them.